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 FAQs

Please find answers to the most frequently asked questions below. If you cannot find what you are looking for please contact help@beamwhitening.uk

  • PRODUCTS
  • SHIPPING
  • RETURNS & EXCHANGES
  • SUBSCRIPTIONS

How do I use the Teeth Whitening Kit?

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How do I use the Teeth Whitening Powder?

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Will BEAM products make my teeth sensitive?

99% of our customers do not experience sensitivity. We have taken special care to select ingredients that are kind to teeth and will not cause pain. All of our formulas are peroxide free.

How long will my results last?

Your results will last 2-3 weeks based on lifestyle and dietary factors. Tannins in food as well as oral health factors may cause further discolouration. Try to avoid foods that discolour your teeth and stay on top of your dental routine. This combined with intermittent whitening will ensure a beautiful white smile. To receive a regular supply of whitening gels, please subscribe using the appropriate option at the checkout.

Are BEAM products suitable for Vegans and cruelty free?

All of are products are suitable for Vegans and cruelty free.

How do I track my order?

You will receive a confirmation e-mail once your order is fulfilled. Tracking details are available in this e-mail.

How long does it take to deliver my item?

Orders placed before 1pm will be fulfilled on the same day and we aim to deliver all parcels within 3 working days of the order. If you have not received your delivery within this timeframe please contact help@beamwhitening.uk and we will try to locate it for you.

What if my parcel or product is damaged?

If you receive a damaged product please send a photograph to help@beamwhitening.uk and we can assist further.

What is the Return Policy?

If you have received an incorrect or faulty item please e-mail help@beamwhitening.uk. Otherwise, you may return your products within 28 days of purchase providing they are in resalable condition. Please return your products to BEAM Whitening, 11 Brunswick Street, Maidstone, ME15 6NY and notify us by e-mail using returns@beamwhitening.uk

Can I cancel or edit my order?

Once an order is placed it goes to our fulfilment centre and is processed automatically. It is therefore not possible to cancel. The product may be returned using our returns procedure explained above.

What is your subscription service?

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How do I subscribe?

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Which products are available on subscription?

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Can I change the billing date?

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I would like to change a product in my subscription

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I would like to change the frequency of my subscription

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How do I cancel my subscription?

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